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11-12-2022 02:12 AM - edited 11-14-2022 12:47 AM
I own and use an HP Envy x360 2-in-1 Laptop. The problem I am having JUST started happening within the last week. About 4 days ago now, I was using my laptop as usual (YouTube, Photoshop, and a Zoom meeting); I left my computer for a few minutes (between 3-8 minutes) and when I returned, my screen was off and the laptop was off. I pressed the power button to turn it back on, whoch it did so with no issues, and logged in. After successfully logging in (every time this happens, by the way), nothing appeared different. My computer was back to where it was before I left it. It's, almost, as if it went into a sleep mode or something.
Today, I was able to witness it do this. So, while sitting inactive, I saw the screen say "Locking", and it started to turn off/sleep/rest. It DOES NOT do this when a program is actively running (I.E. YouTube, AntoVirus, System Test, Disk Defrag); it only happens if nothing is actively moving on screen (i.e. sitting at desktop, on a website but not moving or scrolling or watching anything).
At this current moment, I am running a "System Extensive Test" via the ESC key press upon starting laptop. The current time says 3 hrs, 58 mins remaining. I will update the post (if I can) when this is finished, after I have done a test to see if it still happens after the test.
Any response is greatly appreciated during the wait, and after the wait (should I not update or after I update the post/while waiting for test to finish).
A few days late with this update; however, here's the results...
So, after running the test from above, everything came back as "PASSED". The computer did NOT shutdown or lock during that entire test. Actually, the computer will not shutdown/lock when it is running ANY video/game/audio. SOME programs will keep the computer on, like running a virus scan or copying files from somewhere, downloading somethin, etc. BUT, if I am on a program like Photoshop or Microsoft Word and I stop using the computer for 2-5 minutes, it will show the "LOcking" screen, then shut off... I can turn the computer back on and it doesn't lose anything...
I would like to figure out how to stop this from happening/fix this/turn this off....
11-22-2022 01:31 AM
Welcome to the HP Support Community
I understand you are facing a performance issue with your HP ENVY X360 - 15m-Bq021dx. Not to worry I will help you to get a resolution to resolve the issue.
Update the BIOS, & Chipset drivers:
- Here's the link to download and install the above updates: Click here
If the issue persists, then Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool and Update Windows.
- Select Start > Settings > Update & Security > Windows Update , and then select Check for updates. If updates are available, install them
- Also, open HP Support assistant on your PC and run the Performance tune-up check.
If the issue still persists, then please follow the steps mentioned in the below documents:
- HP PCs - The computer is slow when used for the first time (Windows 10)
- HP PCs - Improving PC Performance (Windows 10)
- HP PCs - Improving latency and reducing lag in Windows 10
- HP PCs - Sleep and Hibernate issues in Windows 10
I hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
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