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‎08-14-2022 04:00 PM - edited ‎08-14-2022 04:01 PM

HP Recommended
Product: HP Envy X360 15m-cp0011dx
Operating System: Microsoft Windows 10 (64-bit)

Hi,

Since BIOS F.49 and F.50 the system always pops up the message "The AC Adapter is not compatible with this system" whenever I plug the laptop in.

 

Downgrading the BIOS to F.48 or earlier fixes this - but then the TPM does not work due to the downgrade.

 

How can HP's BIOS team be contacted to report this mistake and get it corrected with a BIOS update?

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