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Johnz414
Level 3
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Message 1 of 2
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HP Envy m6 Notebook PC pad jumping all over screen opening and closing everything?

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Hi,

 

I recently replaced the keyboard on this laptop for a client. The new keyboard works fine.

 

However, after about 10 minutes of the laptop running the mouse pad not only becomes supper sensitive but it eventually starts acting like it has a mind of its own? 

 

It jumps all over the screen opening and closing anything that it crosses?

 

I have gone into settings and adjusted the pad to least sensitive. I cannot find any other options to adjust?

 

Anyone know why this happens and how to correct it?

 

Thanks,

 

John

 

 

John Zettel
PC Runs Computer Repair Service
1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Johnz414, Welcome to HP Support Community!

 

Check the Mouse options under control panel:

Start → Control Panel → Mouse → Buttons tab.

Check the box labeled "Use MS Office compatible scroll only."

Also, check the box below labeled "Scroll in active window only."


If the issue persists, attempt the below steps:

Attempt using an alternate/external mouse.

(If that works when the touchpad is disabled on device manager, it would mean that it's a touchpad failure,

However, if the external mouse doesn't work either, it could be a software/driver issue).

 

Uninstall and reinstall the drivers for your mouse:

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled.

 

1.   Click on Start and type ‘Device Manager’.

2.   Click Device Manager.

3.   Click + sign next to Mouse.

4.   Right-click on mouse entry and choose "uninstall".

5.   Restart your computer.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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