HP Envy x360 13.3" will not recognize SDXC card or USB A over 512GB

[stewartd]

HP Envy x360 13 2-in-1 Laptop 13.3" FHD OLED Touchscreen 11th Gen Intel 4-Core i7-1195G7 8GB RAM 512GB SSD

[Irfan_06 · Accepted solution]

Hi @stewartd,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with using SD card on your Laptop.

Please follow the below steps to fix the issue.

1) Check if the problem is caused due to card issue. If the SD card is broken, it won’t be recognized by PC. You can plug the card into another PC to see if it works. If it doesn’t work either, you can try cleaning the card. After cleaning the card, if it still doesn’t work, the card is probably broken, you may need to have your card replaced.

2) Check if the card reader works. If the card reader is stuck with dust, it will lead bad contact between the card and the card reader. Try cleaning the card reader slot and see if this solves the problem.

3) Check if the card reader is disabled in BIOS settings. Turn on the computer and immediately press esc repeatedly, about once every second. When the menu is displayed, press the f10 to access the BIOS menu.  Verify that the card reader has not been disabled in the BIOS settings. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support