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‎08-24-2020 09:10 AM - edited ‎08-24-2020 09:12 AM

HP Recommended
Product: HP Envy x360 15-e0xxx
Operating System: Microsoft Windows 10 (64-bit)

I just bougth the laptop. At the first in the HP Command Center, i had all the thermal profiles, but now i have only 3, and there is no quite mode. Also on other tabs there is no info. Also, the function key to open Command Center is not working. Might be an update broke it? How to restore it?

Jegyzet 2020-08-24 171101.png

 

1 REPLY 1

‎08-26-2020 02:37 PM

HP Recommended

@SmithGregory Welcome to HP Community!

 

I understand that the Commander not saving thermal profile.

 

Please uninstall the HP command center and install it from the Microsoft store.

 

To change the setting after HP Command Center has been uninstalled:

  1. Re-install HP Command Center from the Microsoft Store:
     

    https://www.microsoft.com/store/productId/9P92N00QV14J


     
  2. Open the HP Command Center.
  3. Select Thermal Profiles.
  4. Click Learn more...
  5. Switch CoolSense to Off.

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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