Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

HP Envy x360 HP Commander not saving thermal profile

HP Recommended
HP Envy x360 15-e0xxx
Microsoft Windows 10 (64-bit)

I just bougth the laptop. At the first in the HP Command Center, i had all the thermal profiles, but now i have only 3, and there is no quite mode. Also on other tabs there is no info. Also, the function key to open Command Center is not working. Might be an update broke it? How to restore it?

Jegyzet 2020-08-24 171101.png


HP Support Agent
HP Support Agent
10,488 10,491 472 748
Message 2 of 2
Flag Post
HP Recommended

@SmithGregory Welcome to HP Community!


I understand that the Commander not saving thermal profile.


Please uninstall the HP command center and install it from the Microsoft store.


To change the setting after HP Command Center has been uninstalled:

  1. Re-install HP Command Center from the Microsoft Store:

  2. Open the HP Command Center.
  3. Select Thermal Profiles.
  4. Click Learn more...
  5. Switch CoolSense to Off.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation