• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is how to use Windows Security to Protect HP PCs Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

Tried also removing 22.19.655.1 in safe mode with DDU before installing, but still same problems unfortunately.

HP Recommended

I don't know what happened but it took 5 hpurs to update I thi nk I will try again using a thumb drive download of windows 10..Maybe bad downloading last night who knows?

 

HP Recommended

Anyone else notice FreeSync is no longer working after recent BIOS & driver updates? It was working before with my AUO22ED screen, which definitely supports freesync.

HP Recommended

I seem to recall reading I think in the AMD notes about the driver that the orignal driver had to still be on your machine to enable freesync after updating to the 19.23. went back and looked but could not find the reference... If anyone finds the reference please post.

HP Recommended

@Hatshepsut1 wrote:

Anyone else notice FreeSync is no longer working after recent BIOS & driver updates? It was working before with my AUO22ED screen, which definitely supports freesync.


My laptop has  BOE06F9 screen, hence no built-in FreeSync. 

Specs: HP Envy x360 15z bq-100-CTO with Ryzen 5 2500U, 16GB RAM, 512 GB NVMe M2 SSD, 1TB 7200 RPM HDD.
HP Recommended

I've been running  and tweaking the machine all week with no crashes games and benchmarks work fine best driver in a while. Howwever I have found one glitch when I try to play a Dolby Atmos File the sound will drop out sometimes for few seconds and then return okay the video continues fine. I tested the same exact file on my Surface go and Dolby Atmos plays perfectly fine. I tried disabling the Realtek but no difference. Reinstalled High Defination device no change. Games and music play fine and I can watch even Atmos flick if I just configure sound for standard stereo. It is my thougt that it is caused by one or both  of the following, First the Audio driver for hdmi audio is dated March 2018 yes it is the one from 19.23. The other one might be the 256 meg memory allotment in the F20 bios,,, My machine spec are 15M-BQ121DX R5 2500u w Vega 8, Nvme 250, Micron OEM 2TB ssd, and 16gb ram.. Has anyone else else experienced this? Haven't had much luck so far finding a newer high defintion audio driver forAMD hdmi. Maybe a decent bios would help but you can't expect HP to get off its butt...There's got to be a newer driver out there somewhere.... well have a good evening....

HP Recommended

Looks like a driver issue.

Get Driver Easy to look for updated/better drvers. Atmos sound tearing or stutter comes up in several threads for different  devices.

Tough issue, check process explorer while playing the file, also event viewer.

HP Recommended

I didn't know what to look for in Process explorer but I did not see any events in any catagory in event veiwer. From the searchs I have conducted March 30,2108 is the latest driver 10.0.1.7  I even went to MS catalog and nothing newer than 10.0.1.6 and that one is Nov 2017.  I suppose I could try that one . Wasn't  Atmos just starting to show up in home audio about this time period? I think AMD needs to update audio drivers for curent home audio I have an Onkyo nr 686.....

HP Recommended

I am a little leery about posting, as I don't want to jinx anything... :generic:

 

Last night I installed AMD Driver 25.20.15025.1002, and so far the nightmares have ceased: No more instant crashes caused by YouTube or other videos, no more random gray/blue/white screen lockups, no more stuttering audio. My laptop is actually back to normal (that HP BIOS update triggered all of this, so I'm still pissed at them, but if AMD has finally put out a driver that can function with that BIOS, I am content).

 

My system:

  • HP Envy x360
  • AMD Ryzen 5 2500U
  • Radeon Vega Mobile 2.00 Ghz
  • 16 GB RAM
  • 64-bit Windows 10 Home

 

Solitary, poor, nasty, brutish, and...well, not so tall as I used to be...
HP Recommended

Too bad that who updated to F.20 (like me) cannot use the latest driver version whithout having continuous system crashes.

 

How much time will it pass before HP supports a modern driver version?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.