HP F.31 Victus BIOS Update makes games not playable

[jredfox]

HP F.31 BIOS update downloaded 2-3 days ago basically makes games unplayable. Shortly after updating you will get freezing. HP WAS UNABLE TO ASSIST ME AND REFUSED TO TAKE IT IN FOR REPAIRS EVEN THOUGH IT"S UNDER WARENTEE!. Like what kind of support is this you refuse to let me downgrade my BIOS after a buggy update then refuse to take it in for repairs to manually reflash the BIOS back to F.29

Attempting to recontact HP Support has yeileded no results. They thought BIOS meant hardware modification and claimed it wasn't under warentee. Clearly they don't know what's going on. I literally bought a brand new HP PC from them and the agents don't even know what BIOS means. 

[Garp_senchau]

@jredfox, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I understand how frustrating it can be when things aren’t working properly, especially after a BIOS update. I'm here to assist you in resolving this issue.

Rollback BIOS (If Possible)

Find Older BIOS Version: Go to HP's support site, find your PC model, and check if you can download F.29 or earlier.

Revert Using BIOS Recovery:

Download F.29 to a USB.

Power off PC, plug in the USB.

Hold Windows + B keys while turning on the PC to enter BIOS recovery and follow the instructions.

Run Diagnostics

Press ESC or F2 when turning on your PC to run HP's diagnostics tool. It will check for hardware issues.

Reset BIOS Settings

Restart your PC, press F10 to enter BIOS, and reset to default settings (look for "Load Defaults").

Reinstall GPU Drivers

Uninstall your GPU drivers from Device Manager, then reinstall the latest ones from your GPU's website (NVIDIA/AMD/Intel).

Update Windows and Other Drivers

Make sure Windows and all drivers are up to date (chipset, storage, etc.).

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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