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‎08-24-2023 02:51 PM

HP Recommended
Product: HP Laptop PC 15-dy2000 (2D115AV)

I just bought this laptop a few months ago and only used a handful of times. It will not charge and the white light is flashing. It will work as long as the cord is plugged in but it will not move from 0% charged. I tried updating the BIOS version but it did not help. The cord is still new and it charges my daughter laptop. I don't know what to do. I paid to much money for it not to work properly.

Category:
1 person had the same question
1 REPLY 1

‎08-24-2023 03:30 PM

HP Recommended

@mzscott81 

 

Your machine is under warranty. Please call HP directly for help.

 

Regards.

BH
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