HP G42-23OUS Startup-Failure/Incomplete

[Hp-User91]

Hello everyone,

Recently I am having an issue with my HP G42-23OUS Notebook, everything is up to date but yesterday it won't startup completely. It's stuck on a blue screen if I choose to launch repair or if I choose to start my laptop normally it will be stuck on the screen with Microsoft Windows on it. Maybe my laptop being 7 or 8 yrs old is the problem? I had gotten it fixed once at a computer repair  service for batter replacement and the fan. I choose to bring it to a repair shop because I loved it so much. Abdul, tech guy said my laptop's issue could be 6 different issues:

1) Bad device drivers, could be graphics card driver, 
2) Bad RAM
3) Windows updates
4) Virus/spyware
5) Registry corruptions
6) bad hard drive 

The responses from HP + Miscrosoft were to try several steps in the links including run a diagnostic, resettin/ reinstall to perfom a system recovery my laptop. Create an installation media from a flash drive or dvd. I never experienced this kind of issue before so I sent a mesage to both Micorsoft and HP Tech support via Twitter. Then I tried the start up test on my laptop which said something failed on my latop. I am still not sure if its an hardware issue? Do I need to replace the hard drive? Was there corruptions? It can't be a virus or spyware? Bad device, driver graphics?

This is what get now...If choose to start up normally I get this screenIf I choose to launch repair I get this screenReseult of the Start up Test

[Dudefoxlive · Accepted solution]

This is due to your hard drive failing.  You should see if you can backup your data using a different PC and then replace the hard drive.  Any 2.5 Inch Sata 3 hard drive will work.