HP Hardware diagnostics app shows my warranty status as unkown.

[Octaviouscrinkl]

I bought this laptop back in march and ever since then the hp hardware diagnostics app has shown the warranty of laptop but today that wasn't the case. Even after restarting and re downloading the application i still get the status as unknown but on hp support assistant app the warranty is shown. I'm worried it might be my laptop acting up as its having some os hiccups of late. There's also a blue circle with an exclamation mark inside of it next to my memory in system information in the hp hardware diagnostics app (the tests show its fine).

[Nal_NR]

Hi @Octaviouscrinkl,

Welcome to the HP Support Community. 

I'd be happy to help you! 

The discrepancy you're experiencing between the HP Hardware Diagnostics app and the HP Support Assistant app regarding the warranty status, along with the blue circle with an exclamation mark next to your memory in the system information, suggests there might be some underlying software or hardware issues. Here are some steps to address these concerns:

1. Verify Warranty Status

Since the HP Support Assistant shows the correct warranty status, it's likely that the issue is with the HP Hardware Diagnostics app. However, it's good to double-check your warranty status online:

• Visit the HP Warranty Check page and enter your laptop's serial number to verify the warranty status.

2. Address the Blue Circle with an Exclamation Mark

The blue circle with an exclamation mark next to your memory in the HP Hardware Diagnostics app could indicate a potential issue with your RAM or its configuration. Follow these steps to diagnose and fix the issue:

A. Run Memory Diagnostics

Windows Memory Diagnostic Tool:

1. Press Windows + R to open the Run dialog box.
2. Type mdsched.exe and press Enter.
3. Choose "Restart now and check for problems."
4. Allow the tool to run and check the results for any errors.

HP PC Hardware Diagnostics (UEFI):

1. Turn off your laptop.
2. Turn it back on and immediately press the Esc key repeatedly until the Startup menu appears.
3. Press F2 to open the HP PC Hardware Diagnostics.
4. Select "System Tests" and then "Memory Test."

B. Reseat the RAM

• Turn off your laptop and disconnect it from power.
• Carefully open the laptop following the manufacturer’s instructions and reseat the RAM sticks. Ensure they are properly and firmly seated in their slots.

C. Update or Reinstall Drivers

Update Drivers:

1. Open Device Manager by pressing Windows + X and selecting "Device Manager."
2. Expand "System devices" and "Memory devices."
3. Right-click on each device and select "Update driver."

Reinstall Drivers:

1. Uninstall the existing drivers from Device Manager.
2. Restart your laptop.
3. Windows should automatically reinstall the appropriate drivers. Alternatively, download the latest drivers from the HP support website and install them.

3. Fix OS Hiccups

Windows Update:

1. Go to Settings > Update & Security > Windows Update.
2. Click on "Check for updates" and install any available updates.

Run System File Checker:

1. Open Command Prompt as an administrator.
2. Type sfc /scannow and press Enter.
3. Allow the scan to complete and follow any on-screen instructions to fix detected issues.

Clean Boot:

1. Press Windows + R, type msconfig, and press Enter.
2. In the System Configuration window, select "Selective startup" and uncheck "Load startup items."
3. Go to the "Services" tab, check "Hide all Microsoft services," and click "Disable all."
4. Restart your laptop to see if the issues persist.

4. Reinstall HP Hardware Diagnostics App

• Uninstall the HP Hardware Diagnostics app completely.
• Download and reinstall the latest version from the HP support website.

If the issues persist despite following these steps, it may be beneficial to contact HP phone support for further assistance.

Hope this helps! Keep me posted for further assistance

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