HP Head Office Contact Information

[TerJy]

Can anyone help me with an email or phone number so I can contact a higher body with HP. I have had issues with my laptop so I sent it in for a warranty repair and now they’ve had my laptop since 19th of may. Been trying to make contact with a manager for around 2/3 weeks to see what is going on to be told that I will be contacted “soon”

[NonSequitur777]

@TerJy,

Welcome to our HP Community forum!

I can understand your frustration.

Having your laptop in for warranty service since May 19 without receiving a clear status update or a callback from a manager is well beyond what most customers would expect.

Unfortunately, the HP Community is a user-to-user aka peer-to-peer support forum, so we don't have access to repair records or the ability to escalate repair cases internally.

Since you've already been requesting a manager callback without success, I recommend contacting HP Canada Customer Support again and asking that your case be formally escalated to a Case Manager or Customer Relations team. Have your repair/order number available and explain that:

• your notebook has been at the repair depot since May 19,
• you've been waiting several weeks for a management callback,
• you need an updated repair status and an estimated completion date.

If you haven't already done so, you can also use HP's official support portal to review your repair status and available contact options: https://support.hp.com/ca-en.

If you still aren't receiving a response after requesting an escalation, reply back with the case number (do not post your serial number publicly), and one of the HP moderators may be able to help direct your request to the appropriate support team.

Kind Regards,

NonSequitur777

[TerJy]

Hi, I appreciate your message trying to help me but the issue I’m having is everyone who is actually replying and contacting me is saying the same thing. I need a phone number so I can actually speak to someone because I’m getting absolutely nowhere. This is getting so frustrating.

[NonSequitur777]

@TerJy,

I completely understand your frustration. After waiting this long, I'd also want to speak with someone directly rather than continue waiting for callbacks.

For HP Canada Consumer Support, you can contact HP by phone:

1 - eight hundred - four seven four - six eight three six (1 - 8 0 0 - H P - I N V E N T)

When you call, have your repair/order number available and explain that:

• your notebook has been at the repair depot since May 19,
• you've already requested management callbacks multiple times without success, and
• you would like your existing case escalated to a Case Manager or Customer Relations because the repair has been significantly delayed.

Again, unfortunately, as HP Community volunteers, we don't have access to the repair system or any direct internal phone numbers beyond HP's published support channels. However, given the length of the delay, I do think it's reasonable to request that your case receive additional review.

I hope you're able to get a definitive update soon.

Warm Regards,

NonSequitur777

[Paul_Tikkanen · Accepted solution]

@TerJy 

If you continue to have issues after going 'through channels,' you can contact the HP CEO.

You can email Enrique Lores directly at [email protected].

It is recommended to use this email only if your concern has not been resolved through standard customer support channels

[TerJy]

Perfect thank you very much Paul this is exactly what I was looking for!

[Paul_Tikkanen]

You're very welcome.