HP Image Assistant - CMD - does not download or install critical update-All Docks - Ethernet Driver

[Bhups]

HP Image Assistant does not download or install critical updates (All Docks - Ethernet Driver (Realtek)) when running:

HPImageAssistant.exe /Operation:Analyze /Category:All / selection:All /action:download /silent /reportFolder:c:\HPIA\Report /softpaqdownloadfolder:c:\HPIA\download

When running manual analysis, I get this:

Please could you advise how to proceed from here.

[Nal_NR]

Hi @Bhups,

Welcome to the HP Support Community. 

I'd be happy to help you! 

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[Bhups]

Hello,

The product name is HP EliteBook 840 G10.

Product number: 6V5Y5AV

Thank you.

[Bhups]

@Elohi_NR , I'd like to follow this up please.

Thanks