HP Image Assistant / Intel Management Engine (ME) Firmware update / Fails to install [SOLVED]

[mb1280]

I couldn't get this driver to install on my laptop, an HP 840 G3

I'm thinking, it would be good if the HP Image Assistant indicated how the update doesn't install, because your hardware is outdated.

Here's how I figured out that it's because the chip on my laptop is 6th generation, and this update only works, starting on 12th generation.

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Intel Management Engine Firmware, SP139889 . . . https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elitebook-840-g3-notebook-pc/7815294/m...

Installation instructions

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2. Use the Program and Features menu in the Control Panel to uninstall the fingerprint reader driver on the system.

There is nothing to de-install in Programs. I just see something in Device Manager. Do in this order:

Device Manager / Biometric devices / Synaptics FP Sensors, 06/27/18, Driver Version 4.5.351.0
. . . Uninstall Device / NO RESTART, JUST THEN INSTALL SP139889
. . . RE-RUN HP IMAGE ASSISTANT AND . . . IT'S STILL NOT INSTALLED, AND IT SEES A NEWER VERSION OF FINGERPRINT
. . . Synaptics (Validity) Fingerprint Sensor Driver, sp96234.exe, 07/24/18, 4.5.701.0 Rev.A

disable it first / restart
de-install it / restart . . . it re-installs the software, and enables it too, so
disable it / de-install it / no restart
. . . nothing

Programs and Features / What about de-installing Synaptics Pointing Device Driver? . . . NO, THAT'S THE MOUSE

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For the BIOS, it says to unplug all peripherals before updating . . . so, I unplugged the 2ndry monitor

This didn't help, but, I see that unplugging the monitor cleared up how it was saying that my BIOS had not been updated on the HP web page

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3. Double-click the downloaded file and follow the on-screen instructions to unpack the files to C:\SWSETUP\SP139889 or another directory of your choice.

4. Run the setup program from the directory that contains the unpacked files. Enter -? on the command line to list the options for the setup program.

disable / deinstall / run setup from the folder of the unpacked files
. . . use Enter -? on the command line to see options . . . unable to do this
. . . Install.cmd . . . Run as Admin / Restart / . . . no change

THE DOS WINDOW POPS UP, BUT JUST DISAPPEARS, IT DOES NOT LOOK HOW IT NORMALLY DOES, AFTER YOU DO AN INSTALL

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NOTE: After double-clicking the downloaded file, select This program installed correctly on the Program Compatibility Assistant screen.
This message is displayed by the protection mechanism of Microsoft Windows.

Program Compatibility Assistant does not pop up.

What if I repeat the above, but before installing SP139889 . . . Properties / Compatibility / Install it for Win 8 . . . no change

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OK, LET ME RE-READ THE DESCRIPTION OF THIS UPDATE A LITTLE MORE CLOSELY

Intel Management Engine Firmware . . . https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elitebook-840-g3-notebook-pc/7815294/m...

Intel Management Engine (ME) Firmware is provided for supported computer models with Intel vPro support using a supported operating system. Intel Management Engine enables remote management by referring to the hardware features that operate at the baseboard level, below the operating system.

. . . It's for supported computer models with Intel vPro? Do I have Intel vPro?

. . . Keywords to google: Where do I see if I have Intel vPro?

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Intel vPro® Platform Overview . . . https://www.intel.com/content/www/us/en/support/articles/000030111/processors.html

How do I know if the Intel® processor is eligible for Intel® vPro® platform?

To find out if your processor is eligible for Intel® vPro platform, follow the steps below:

Visit the product specifications page.
Enter the processor number in the search box located in the upper right corner.
Click to navigate to the processor specification page.
Click the Security & Reliability section, located on the left side. You can also scroll down for the Security & Reliability section.
Check the Intel® vPro® Platform Eligibility field. If it is set to Yes, the processor is eligible for this technology.

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What processor do I have? Window Administrative Tools / System Information / I see that I have a Core i5 6300U

So on this web page, click on: Processors / Intel Core Processors / 6th Generation Intel® Core™ i5 Processors . . . https://ark.intel.com/content/www/us/en/ark.html

Intel® Core™ i5-6300U Processor . . . 3M Cache, up to 3.00 GHz . . . https://ark.intel.com/content/www/us/en/ark/products/88190/intel-core-i56300u-processor-3m-cache-up-...

. . . Check the Intel® vPro® Platform Eligibility field. If it is set to Yes, the processor is eligible for this technology.

False. Click on the question-mark for a pop up window, to see that it says:

Intel vPro® Eligibility ‡

The Intel vPro® platform is a set of hardware and technologies used to build business computing endpoints with premium performance, built-in security, modern manageability, and platform stability. The launch of 12th Gen Intel® Core™ processors introduced Intel vPro® Enterprise and Intel vPro® Essentials branding.

Intel vPro® Enterprise: Commercial platform offering the full set of security, manageability, and stability features for any given Intel processor generation, including Intel® Active Management Technology

Intel vPro® Essentials: Commercial platform offering a subset of Intel vPro® Enterprise features, including Intel® Hardware Shield and Intel® Standard Manageability