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‎04-03-2020 12:39 AM

HP Recommended
Product: HP Elitebook 840 G5
Operating System: Microsoft Windows 10 (64-bit)

Having the same issue as in this post:

 

https://h30434.www3.hp.com/t5/HP-Collaboration/HP-Image-Assistant-HPIA-won-t-download-softpaqs/m-p/7...

 

When running the commandline with debug, instead of downloading, it spits out the error:

Exception (Handled): Object reference not set to an instance of an object.

 

When running it in GUI mode, the download button is not active, cannot be pushed to start downloading - no matter what softpaqs are selected.

 

Works fine on other computers - have tried to reformat the machine - same result...

 

Commandline is: 

 

HPImageAssistant.exe /Operation:Analyze /Action:Install /Selection:All /Silent /debug /ReportFolder:"UNC Path" /SoftpaqDownloadFolder:"Repository"

 

Any help would be appreciated

 

 

1 REPLY 1

‎04-27-2020 11:31 AM

HP Recommended

I am having the same issue.  Did you happen to get resolved? 

 

I posted my issue here -- 

 

https://h30434.www3.hp.com/t5/Business-Notebooks/HPIA-Can-Analyze-Only-Download-Button-does-not-work...

 

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