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‎03-17-2020 12:49 PM

HP Recommended
Product: HP Omen 15 dh0142tx
Operating System: Microsoft Windows 10 (64-bit)

        Hi I bought HP Omen 15 dh0142tx for two days. I have tried to clear any useless software but I don't know HP JumpStart is important.I have deleted it then i found DTS Sound turn into unpurchased.

        I have searched how to recover in this community and have founded suggestion from some HP employee.I have reset my laptop and everything come back and working well but after I restarted windows DTS Sound turn into  unpurchased again. HP JumpStart has been stuck on " Is your internet working?" words but I can access any web

       Could you please help me? I want to use DTS Sound very much. Can it back to me? 

 

Thank you for any helps.

 

 

ps. I'm sorry about my language. I'm not good in English

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-17-2020 03:32 PM - edited ‎03-17-2020 03:38 PM

HP Recommended

Finally I can solve by this post

https://h30434.www3.hp.com/t5/Gaming-Notebooks/HP-Jumpstart-no-registration/m-p/7150306

 

It's happen because my laptop serial doesn't register on HP database. Maybe HP JumpStart wasn't working properly

you can use this link to solve if you have the same problem.

https://register.hp.com/americas/flowPage/registration/index.do?execution=e1s1&cc=US&lang=en

 

good luck guys

View solution in original post

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1 REPLY 1

‎03-17-2020 03:32 PM - edited ‎03-17-2020 03:38 PM

HP Recommended

Finally I can solve by this post

https://h30434.www3.hp.com/t5/Gaming-Notebooks/HP-Jumpstart-no-registration/m-p/7150306

 

It's happen because my laptop serial doesn't register on HP database. Maybe HP JumpStart wasn't working properly

you can use this link to solve if you have the same problem.

https://register.hp.com/americas/flowPage/registration/index.do?execution=e1s1&cc=US&lang=en

 

good luck guys

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