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‎09-29-2023 02:15 PM

HP Recommended
Product: HP Laptop 15s, 12th Gen Intel Core i5-1235U, 15.6-inch (39.6 cm), FHD, 8GB DDR4, 512GB SSD,

I bought my laptop on 24-04-2023  . So the problem is  my hp support assistant is continuosly showing to callibrate your battery then i am callibrating the battery after 1 or 2 monts but it is still showing callibrate the battery after 10 days?. One more things that is while i was doing my work and charger was plugged in and the battery indicator was almost full but when i saw the percentage it showed only 56% which left me shocked after that i force shutted down my laptop and the battery percentage was 99 which i was expecting now please give me some solutions for these problems .

1 REPLY 1

‎10-01-2023 02:19 AM

HP Recommended

Hi look at HP Notebook PCs - Testing and calibrating the battery (Windows) | HP® Customer Support and https://www.youtube.com/watch?v=wgsLomzvr5E if calibrating the battery did not work try again until HP Support Asistant Shows your battery as normal.

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Calibrate the Battery on HP Notebooks | HP Computers | HP Support
Calibrate the Battery on HP Notebooks | HP Computers | HP Support
youtube.com/watch?v=wgsLomzvr5E
This video is updated https://youtu.be/OBJxM5HQFs0 This video shows how to calibrate the battery on your HP Notebook. We will use the HP PC Hardware Diagnostics UEFI to calibrate the battery and restore the proper levels. For other helpful videos go to https://youtube.com/hpsupport. More support ...
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