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HP Recommended
HP 15-bs234wm Laptop PC
Microsoft Windows 10 (64-bit)

Hello Again,

 

When I try to update the BIOS on my laptop, It shuts off. Even when connected to the power Adapter. Please Help

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@heasbj

 

I have gone through your Post and would like to help

 

I suggest you try a BIOS Recovery and check if that helps

 

  1. Turn off the computer, and then connect the power cord.

  2. Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.

    Keyboard highlighting the key presses for BIOS recovery

  3. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.

    • If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. 

You can refer to this Link: https://support.hp.com/us-en/document/ish_3932413-2337994-16

 

If the issue persists please contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

View solution in original post

4 REPLIES 4
HP Recommended

@heasbj

 

I have gone through your Post and would like to help

 

I suggest you try a BIOS Recovery and check if that helps

 

  1. Turn off the computer, and then connect the power cord.

  2. Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.

    Keyboard highlighting the key presses for BIOS recovery

  3. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.

    • If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. 

You can refer to this Link: https://support.hp.com/us-en/document/ish_3932413-2337994-16

 

If the issue persists please contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

HP Recommended

Thank you for your response. I will certainly try that before I contact HP Support

HP Recommended

@heasbj

 

Do visit our HP Support Community and drop us a message anytime you need help

 

Thank you 😊

KrazyToad
I Am An HP Employee

HP Recommended

Thank you. I will let you know if I have any other questions or anything about my Hewlett Packard devices.

 

🙂🙂🙂

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