HP Laptop - CPU 100% usage 100% of the time!!

[suey3b]

We purchased this laptop from Sam's Club in 2018, I believe. The laptop has always been slow, but has been almost completely inoperable for the past 4-5 years. Within minutes of booting up, the CPU goes to 100% usage and everything comes to a halt.  Looking on the internet, this is a VERY (!) common issue with this laptop / build and none of the recommendations that I have seen made from HP seem to resolve the issue. 

For a company as big as HP to sell a product that has issues that can't easily be resolved is absolutely ridiculous.

If anyone has had this issue and has successfully resolved it, I would greatly appreciate knowing how you did so.

Thank you,

Brian

[Irfan_06]

Hi @suey3b,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your laptop performance.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Kindly refer to the steps on this link to update the BIOS and let me know if that resolves the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system by following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

If the issue still persists, please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support