HP Laptop battery not charging

[rbruce5176]

My HP LAPTOP WILL NOT CHARGE Battery. Dianostics says battery is Healthy

[Max3Aj]

@rbruce5176, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP laptop is not charging despite diagnostics showing a healthy battery, try these troubleshooting steps:

Basic Checks:

1. Check the Charger & Cable:
   • Ensure the power adapter is plugged in properly.
   • Try a different power outlet.
   • Inspect the charger and cable for any visible damage.
   • If possible, test with a different HP-compatible charger.
2. Remove and Reinsert the Battery (If Removable):
   • Power off the laptop.
   • Disconnect the charger.
   • Remove the battery and wait for 30 seconds.
   • Reinsert the battery and plug in the charger.
3. Check Charging Port:
   • Look for dust or damage inside the charging port.
   • Gently wiggle the connector to see if the charging light turns on.

Software Fixes:

1. Reset Battery Driver

• Press Win + X → Select Device Manager.
• Expand Batteries.
• Right-click Microsoft ACPI-Compliant Control Method Battery → Click Uninstall.
• Restart your laptop (Windows will reinstall the driver).

2. Run Windows Power Troubleshooter

• Press Win + I → System → Troubleshoot → Other Troubleshooters.
• Select Power and run the troubleshooter.

3. Perform a Battery Reset (BIOS)

1. Shut down the laptop.
2. Unplug the charger and remove the battery (if removable).
3. Press and hold the power button for 30-60 seconds.
4. Reinsert the battery and charger, then turn the laptop back on.

BIOS & Hardware Fixes:

1. Update BIOS (if applicable)

• Check HP official website for any BIOS updates for your laptop model.

2. Battery Test in BIOS

• Restart and press F2 to enter HP Diagnostics.
• Run the Battery Test in the BIOS.

3. Hard Reset (for Non-Removable Batteries)

• Power off the laptop.
• Press and hold the power button for 30 seconds.
• Plug in the charger and power it on.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support