HP Laptop unable to install USB driver correctly

[Steven3112]

Greetings,

My pavilion laptop having a USB driver issue. It cannot install correctly. Besides, the driver status in Device Manager is "Unknown device". I have done some simple uninstall and restart system guided by HP support. They told me to do system recovery and reinstall Windows 7. But this is the last option until I try out all solution. Because there is many important folders inside this hard drive.

Below is my laptop serial and product number, attach with some screenshot as well:

Product Number: M4Y01PA#UUF
Product Serial: [edit]

Driver Detail

Unknown device

[Paul_Tikkanen · Accepted solution]

Hi:

See if installing this driver and restarting the PC, resolves the problem...

https://ftp.hp.com/pub/softpaq/sp81001-81500/sp81158.exe

[Steven3112]

Thanks!!!! It solved my problem!!! But how did you find this driver? I find in many ways but couldn't find a correct one. What type of keywords and where you find this driver?

[Paul_Tikkanen]

You're very welcome.

I got the driver from the HP Probook 450 G3 business-class notebook.

But it was the previous version driver, not the current one that shows up on the support page.

I have noticed that many HP notebooks with the Intel 5th generation core processors have issues with the USB drivers not getting installed properly.

I had given the driver I gave to you, and it always seems to work