• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-28-2021 09:25 AM

HP Recommended
Product: HP Thunderbolt G2 combo cable 230W
Operating System: Microsoft Windows 11

HP Laptop with Windows 11, model no.14-cf2509na & HP Thunderbolt G2 combo cable 230W not connecting and no display is coming through or any USB ports working no white light flashing on the dock. Even when connecting no prompts coming for pairing or any Setup Wizards coming but laptop being charged. 

 

Please ask any questions if I have missed something as this my first ever post on any technical forum . 

 

Many thanks .

Category:
1 REPLY 1

‎12-28-2021 01:37 PM - edited ‎12-28-2021 01:53 PM

HP Recommended

@PKS_203 

 

The specs of your machine is

 

           https://support.hp.com/au-en/document/c06970598

 

It does NOT have Thunderbolt™ 3 in the first place. It only has

 

1 SuperSpeed USB Type-C® 5Gbps signaling rate; 2 SuperSpeed USB Type-A 5Gbps signaling rate; 1 HDMI 1.4; 1 RJ-45; 1 AC smart pin; 1 headphone/microphone combo

 

Regards

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.