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- Re: HP MEDIASMART SOFTWARE
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07-07-2021 12:06 PM
Hi,
I have performed a clean installation of windows 10 pro and I have an issue.
Laptop came with windows 7 preinstalled and I was updated to windows 10 pro.
It was working perfect with out any issue.
Now, after a clean installation of windows 10 pro, HP MEDIA SMART not working. I downloaded software and drivers and althought it seems installation is ok, software is not even open. I click on Mediasmart icon but nothing. In addition nothing happens by pressing the shortcut key on keyboard with HP MEDIA SMART logo.
Tried uninstalling - reinstalling but nothing.
Any idea?
Thanks in advance.
Solved! Go to Solution.
Accepted Solutions
07-12-2021 11:57 AM - edited 07-12-2021 11:58 AM
Hi,
I have finally figure out how to solve my issue. It seems clean installation for a reason didnt help...
I have proceed with system recovery using discs I have created in the past.
After win 7 were installed I proceed with update to win 10 instead of clean installation.
All preinstalled apps including HP MediaSmart are working!
Thanks to all for your time.
07-07-2021 05:07 PM
It is a very old software I believe it won't run on Windows 10. Please check the following list first:
https://support.hp.com/us-en/document/bph07165
then try
https://support.hp.com/au-en/document/c01764362
Regards.
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07-07-2021 09:34 PM - edited 07-07-2021 09:35 PM
I know is an old software but it was working fine on windows 10 a few days ago. Laptop updated to win 10 time ago.
Now, after clean installation issue came up.
Althgought is a software for win 7 it was working perfect on win 10.
07-12-2021 11:57 AM - edited 07-12-2021 11:58 AM
Hi,
I have finally figure out how to solve my issue. It seems clean installation for a reason didnt help...
I have proceed with system recovery using discs I have created in the past.
After win 7 were installed I proceed with update to win 10 instead of clean installation.
All preinstalled apps including HP MediaSmart are working!
Thanks to all for your time.
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