HP Microsoft 10 start problems

[Cestlavie]

Hi! Since 2 days I've got Login/Startup Problems with my HP Microsoft 10 System. After trying to Login the screen turns black and remains black for About 10 minutes. Tried to kill the process with the Task Manager: no result. Probably the Problem occurred after a MS update. So I deinstalled the update KB4524244: no result. I also unsed the HP recommended tool softpaq SP82019: no results, too. Any ideas concerning this Problem? Thanks. 

[KrazyToad · Accepted solution]

@Cestlavie

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Next run the SFC Scan. You can refer to this Link: https://support.microsoft.com/en-in/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

Also check and disable App Readiness in Services

1. Press the Windows and R key together to open the run command box.
2. Type msconfig and press enter.
3. Go to the services tab and Uncheck or disable App Readiness ( If it's present )
4. Click on Apply and click on OK.
5. Restart your computer.

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Cestlavie]

Hi, it works! Thanks very much for your recommodations. I performed the first 5 steps of your list,

until the update selection, download and Installation. After that I've done a test Access - and it

worked. The Login was successful immediately (no black screen anymore). Thanks again!

[Echo_Lake]

@Cestlavie

Thank you for posting back. 

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

Have a great day!