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Tutor
Posts: 3
Member Since: ‎04-09-2017
Message 1 of 51 (24,511 Views)
Accepted Solution

HP Mobile Data Protection Sensor doesn't work in Windows 10 Creator Update

Product Name: EliteBook 8570w
Operating System: Microsoft Windows 10 (64-bit)

The HP Mobile Data Protection Sensor still worked good in Anniversary Update, but after I updated to Creators Update, it can't be used again. This Windows 10 version of HP MDP which I downloaded in the HP's website. I've reboot and even reset the PC, but the problem cannot be solved. Please help! 

Accepted Solution

Re: HP Mobile Data Protection Sensor doesn't work in Windows 10 Creator Update

Install this one http://ftp.hp.com/pub/softpaq/sp62501-63000/sp62981.exe .

 

If still not working manually browse to the extracted files from device manager driver update and choose the inf file.

It worked for my 4540s.

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Top Student
Posts: 3
Member Since: ‎04-10-2017
Message 2 of 51 (24,484 Views)

Re: HP Mobile Data Protection Sensor doesn't work in Windows 10 Creator Update

Hi,

 

same here: the Mobile Data Protection Sensor worked fine in Windows 1511 but not in 1703.

 

regards

George

 

yd1 Tutor
Tutor
Posts: 12
Member Since: ‎08-23-2015
Message 3 of 51 (24,406 Views)

Re: HP Mobile Data Protection Sensor doesn't work in Windows 10 Creator Update

same here: the Mobile Data Protection Sensor worked fine in Windows 1607 but not in 1703. (hp 8570w)

Honor Student
Posts: 2
Member Since: ‎04-11-2017
Message 4 of 51 (24,380 Views)

Re: HP Mobile Data Protection Sensor doesn't work in Windows 10 Creator Update

Same here. Waitinf for a driver update. hopefuly soon. Probook 4440s.

Student
Posts: 1
Member Since: ‎04-17-2017
Message 5 of 51 (24,100 Views)

Re: HP Mobile Data Protection Sensor doesn't work in Windows 10 Creator Update

Yep, I've got exactly the same issue.

 

After updating to Creators Update the Mobile Sensor is blocked in the device manager with the following message:

 

The driver for this device has been blocked from starting because it is known to have problems with Windows. Contact the hardware vendor for a new driver. (Code 48)

 

Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.

 

 

 

Check for solutions does nothing though, and there are no drivers out there that actually work.

 

ProBook 4740s

Honor Student
Posts: 4
Member Since: ‎07-30-2015
Message 6 of 51 (23,959 Views)

Re: HP Mobile Data Protection Sensor doesn't work in Windows 10 Creator Update

Me too the same in hp elitebook 8570w

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Honor Student
Posts: 1
Member Since: ‎04-21-2017
Message 7 of 51 (23,800 Views)

Re: HP Mobile Data Protection Sensor doesn't work in Windows 10 Creator Update

HP 8470p same thing.....

Anyone knows when we could expect the update?

Top Student
Posts: 8
Member Since: ‎04-22-2017
Message 8 of 51 (23,663 Views)

Re: HP Mobile Data Protection Sensor doesn't work in Windows 10 Creator Update

Same problem with the 2570P

Top Student
Posts: 8
Member Since: ‎04-22-2017
Message 9 of 51 (23,662 Views)

Re: HP Mobile Data Protection Sensor doesn't work in Windows 10 Creator Update

Exactly the same problem with the 2570P

Top Student
Posts: 1
Member Since: ‎04-26-2017
Message 10 of 51 (23,400 Views)

Re: HP Mobile Data Protection Sensor doesn't work in Windows 10 Creator Update

Install this one http://ftp.hp.com/pub/softpaq/sp62501-63000/sp62981.exe .

 

If still not working manually browse to the extracted files from device manager driver update and choose the inf file.

It worked for my 4540s.

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