HP Mobile Data Protection Sensor doesn't work in Windows 10 Creator Update

[aleunge]

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@Alqayssi wrote:

HP Mobile Data Protection Sensor doesn't work in Windows 10 Creator Update . it is not work in device manager for Elite Book 8570 w

any suggestion please.

Regard

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Did you try the solutions in this thread?  My 8470w has no issues after the driver from Windows Catalog.

[Alqayssi]

Accepted Solution  

Hi:
Accepted Solution   

This problem is solved with me , and it worked  !!! on my ELITEBOOKE WORK STATION 8570W

I downloaded sp75979 and manually installed the drive

File name: sp75979.exe (46 MB)

link: ftp://ftp.hp.com/pub/softpaq/sp75501-76000/sp75979.exe

Ater install the drive in the link above do update for your driver fellow the step below.

So Device manger, HP Mobile Data Protection Sensor, Driver update, browse my computer for driver software,
 let me pick from a list.... , have disk, and then browse to where the C:\SWSETUP\SP78033\InstallFiles\Win10\
folder is on your computer. Selct the accelerator.inf file,  Ignore the warning message, install and reboot..

That it , do the step carfully.

Regard

Alqayssi

[Grnfinger]

Can confirm it works on the Elitebook 8440p

Thanks to all for the slolution. 

[No4Stopper]

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@aleunge wrote:

I didn't try the SP driver set from HP, but instead went directly to the Microsoft Update Catalog for MS approved/hosted drivers.

https://www.catalog.update.microsoft.com

I searched for "hp mobile data protection sensor" and sorted by date to get the latest set of drivers.  Should be dated 9/23/2016 version 6.0.19.1.  Download the .cab file and unzip that with something like 7zip (ignore any errors).  Go into Device Manager and manually update the driver (right click to upate drivers > let me pick from a list of available drivers on my computer > have disk > point to the accelerometer.inf file in the unzipped folder) and ignore any errors.  It'll need a reboot after.

On reboot, it might auto update to the previous driver (v5.x) with issues so make sure to go back to Device Manager and confirm it's the 6.0.19.1 version.  If not, right click on it > update driver > rollback and then you're set.

YMMV but it worked on my 8470w.

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Thanks for this Aleunge.  It worked on my HP Elitebook 8570w where none of the other solutions did.

[Galane]

HP really needs to get their (expletive) together on this with Microsoft. I'm putting 10 Pro on an Elitebook 8470p and despite HP's support site showing Windows 10 drivers for this model, I had to dig up this fix for this sensor, and had to resort to DriverMax to find a working driver for the SD card reader.

The rest of the 10 x64 drivers available on HP's support page for this model installed as they should.

DriverMax is the only one of those driver finders I use, because it only tries to install one bit of uselessware - which can be skipped. They also have a search on their site that can turn up most of what their program does. Download the downloader/installer stubs and there's no 2 per day limit. The trick is finding the right one(s). Then when you're done, make a backup zip file of all the drivers. Then you can get rid of DriverMax and just extract that zip to use should you need to reinstall Windows.

[aleunge]

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@Galane wrote:

DriverMax is the only one of those driver finders I use, because it only tries to install one bit of uselessware - which can be skipped. They also have a search on their site that can turn up most of what their program does. Download the downloader/installer stubs and there's no 2 per day limit. The trick is finding the right one(s). Then when you're done, make a backup zip file of all the drivers. Then you can get rid of DriverMax and just extract that zip to use should you need to reinstall Windows.

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The SD card driver is actually listed under Windows 8.1 on the HP driver page for the 8470p/w, "JMicron PCIe SD Host Controller."  I usually look at a previous OS version of a driver if the most current OS page doesn't list it.  Second option would be to go to Windows Catalogue as I mentioned.  I personally am a little cautious about about using third party driver installers and websites, but that's just me.

Edit: for those interested, the SD card reader is the "unknown base device" in your device manager.  Just right click, and update driver manually.  Point it to the 8.1 drivers from HP and you're set.

[Galane]

Then HP needs to put that SD reader 8.1 driver on the page for 10, too.

[Yacinthus]

I can confirm that the solution provided by Aleunge works on HP ELitebook 8470p. I have now HP 3D Driveguard v. 5.2.2.1 (the same, old software version) with a forced new driver v. 6.0.19.1. No warning message after restart and everything is OK in the device manager. Aleunge - thanks a million for your creative workaround!

[elduderino]

Hi

When manually updating  drivers, how do you manage to get the device manager to browse, & point  to the .inf file?

when i do it , it points to  folders , not the  individual files inside .

Regards

[aleunge]

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@elduderino wrote:

Hi

When manually updating  drivers, how do you manage to get the device manager to browse, & point  to the .inf file?

when i do it , it points to  folders , not the  individual files inside .

Regards

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These are the steps for pointing to a specific driver file:

1. device manager

2. right click on a device > update driver

3. browse my computer for software

4. let me pick from a list of available drivers on my computer

5. have disk > browse > point to specific file

When you just pick a folder through "search for drivers in this location", you're letting Windows automatically search and see if a driver is found inside specified folder.  Using the picking a specific driver file method above, you're telling Windows to install this specific drivers regardless.