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‎11-30-2018 03:32 AM

HP Recommended
Product: ProBook 6470b
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

so I updated Windwos 10 to version 1803. My device is a ProBook 6470b.

Since then the "HP 3D DriveGuard Software" was deinstalled.

I tried many versions but I can't install the driver. I also tried the "HP SoftPaq Download Manager" without succes.

Hardware ID's:

ACPI\VEN_HPQ&DEV_6000

ACPI\HPQ6000

*HPQ6000

 

Anyone who can help me with this problem?

-Stephan

 

4 REPLIES 4

‎11-30-2018 04:08 AM - edited ‎11-30-2018 04:21 AM

HP Recommended

Try the Windows 10 versions of the drivers that are available in the Microsoft Update catalog at the following link.

https://www.catalog.update.microsoft.com/Search.aspx?q=ACPI%2FHPQ6000

 


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‎11-30-2018 04:25 AM

HP Recommended

Doesnt work.

I have the 3D Drive Guard Version 5.2.1.1 and I get Device Manager Code 48.

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‎11-30-2018 04:40 AM

HP Recommended

That is the best I can do for you at the moment.

 

The issue that we are all facing is that Windows 10 gets updated and breaking the driver functionality. 

 

I suggest that you keep watching the Windows Catalog to see when a newer driver that works for your version of Windows and your notebook.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎11-30-2018 05:31 AM - edited ‎11-30-2018 05:33 AM

HP Recommended

Thank you. just Microsoft/Windows things :HalfEyes:

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