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‎05-29-2021 02:59 AM - edited ‎05-29-2021 03:28 AM

HP Recommended

Hello,

In the last few weeks my HP latptop keeps freezing and running very loud. I have tried all the solutions on the virtual troubleshooting from HP support assistant. I have performed a reset, completley wiped the laptop and started from the beginning. Have checked for viruses, installed the latest BIOS, cleaned the air vents with pressurised air etc, and there's no solution I can find. I am doing my exams and am finding it so difficult when it keeps freezing. It went out of warranty yesterday from PC World, who I couldn't get through to so am hoping for a cheap way to fix it. Please could anyone offer any help? I'd be very grateful as this laptop is kind of a lifeline.

2 REPLIES 2

‎06-01-2021 08:38 AM - edited ‎06-01-2021 08:38 AM

HP Recommended

@TulsaMarney

 

Welcome to HP Support Community


I would like to help

 

Please run a System Test to confirm the Hardware functionality

 

- Shut down the Notebook completely

- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.

- Press F2 to select System Diagnostics.

- Click System Tests, then click Extensive Test.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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‎06-03-2021 05:07 AM

HP Recommended

Hello,

 

Thank you for your advice. I have tried this and everything passes without a problem which is why it is even more confusing. I've taken everything off and have no extensions or new downloads. Sometimes I will just have a word document open and it will freeze, or freeze upon saving.

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