HP Notebook - 14-dk0599na keeps freezing and running loud

[TulsaMarney]

Hello,

In the last few weeks my HP latptop keeps freezing and running very loud. I have tried all the solutions on the virtual troubleshooting from HP support assistant. I have performed a reset, completley wiped the laptop and started from the beginning. Have checked for viruses, installed the latest BIOS, cleaned the air vents with pressurised air etc, and there's no solution I can find. I am doing my exams and am finding it so difficult when it keeps freezing. It went out of warranty yesterday from PC World, who I couldn't get through to so am hoping for a cheap way to fix it. Please could anyone offer any help? I'd be very grateful as this laptop is kind of a lifeline.

[KrazyToad]

@TulsaMarney

Welcome to HP Support Community

I would like to help

Please run a System Test to confirm the Hardware functionality

- Shut down the Notebook completely

- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.

- Press F2 to select System Diagnostics.

- Click System Tests, then click Extensive Test.

Thank you

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[TulsaMarney]

Hello,

Thank you for your advice. I have tried this and everything passes without a problem which is why it is even more confusing. I've taken everything off and have no extensions or new downloads. Sometimes I will just have a word document open and it will freeze, or freeze upon saving.