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Uavi
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HP Notebook - 15-ay015ni (ENERGY STAR) suddenly shutsdown on battery even with battery at 60%

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HP Notebook - 15-ay015ni
Microsoft Windows 10 (64-bit)

Hello All, first post here so forgive any errors.

 

My up till now faith full and hard working HP Notebook - 15-ay015ni will now suddenly and with no warning shut down when on battery at around 60% power left and after just under two hours where it used to give me 3+

 

No battery alert, no warning, no sleep or hibernate, just OFF. Windows log indicates unexpected shutdown.

Any suggestions or anyone had this happen. Possible issue caused by Windows updates?

 

Many thanks

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asmita6658
HP Support Agent
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Hi @Uavi

 

Welcome to the HP Support Community. I'd be happy to assist you with the shutdown issue. 

 

Please try these steps to test the hardware -

 

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
4. Click Extensive Test.

 

If the hardware is fine, update the computer using these steps -

 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Update the BIOS. Refer to this document for steps - HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System) 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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Uavi
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Thank you for the reply and DM.

By swapping the battery with one from another laptop I discovered that it appears to be the battery that is at fault.

Unless the battery runs firmware that can be updated but I dont think so.

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