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Adi20
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HP OMEN 15-en0001AX integrated graphics more prioritized

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HP OMEN 2020 15-en0001ax
Microsoft Windows 10 (64-bit)

After I received my laptop the first thing I did was finish the windows installation and updated my nvidia drivers

Then I installed fortnite to test the fps

The game was running at a mere 20-40 fps 

This model has a ryzen 4600h with integrated graphics

The graphic card is a gtx 1650ti

I checked task manager and it showed me that the integrated graphic card was being used at a high percentage

I searched online but rarely found any questions relating to my issue

according to my display settings the display was connected to the integrated graphics

I tried disabling my integrated graphics via device manager but nothing changed

Some said online that I should re install drivers and some said to do a fresh install

Tried both and failed to make any change

What do I do now?

1 REPLY 1
Riddle_Decipher
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@Adi20 The dedicated/discrete GPU is system managed and cannot be changed or set as default manually, there are a few tweaks that could be made using the steps in this link: click here to explore, that said, if you've confirmed that one of the two GPU's isn't working, you may want to perform a hardware test to identify hardware malfunction and we could work on repairing or replacing the GPU that no longer works:

 

Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

  • Hold the power button for at least five seconds to turn off the computer.
  • Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  • On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
  • Click Extensive Test.
  • Click Run once, or Loop until error.
  • While the test is running, the time remaining and test result for each component display on the screen.
    • If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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