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HP Recommended
OMEN by HP - 15-dc0056np
Microsoft Windows 11

Hey! 

After i formatting the pc my HP OMEN Command Center keyboard button does not work.

I already installed hp system event utility and omen gaming hub and i could not solve the problem.

I would be happy if someone could help me 🙂

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I already solved it.

I uninstalled the microsoft store version one. After i downloaded all software-solutions from here <https://support.hp.com/pt-pt/drivers/selfservice/omen-by-hp-15-dc0000-laptop-pc-series/20329817/mode.... After I downloaded and installed this [content removed]. Then I downloaded and installed this [content removed.]. Restarted my pc and BOOM.

Thanks btw 🙂

View solution in original post

2 REPLIES 2
HP Recommended

Hello @vascorito 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2) Start Windows <device manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3Please report your results

HP Recommended

I already solved it.

I uninstalled the microsoft store version one. After i downloaded all software-solutions from here <https://support.hp.com/pt-pt/drivers/selfservice/omen-by-hp-15-dc0000-laptop-pc-series/20329817/mode.... After I downloaded and installed this [content removed]. Then I downloaded and installed this [content removed.]. Restarted my pc and BOOM.

Thanks btw 🙂

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