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IgnacioJ
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HP Omen 15 2020 Occasional Stuttering

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HP Omen 15 2020 (Ryzen 7)
Microsoft Windows 10 (64-bit)

Hi. I've been having some stuttering issues with my HP Omen 15 that I purchased a couple of months ago. The issue has to deal with the notebook randomly stuttering when doing any kind of task. When the laptop stutters, the entire system seems to become slow for a couple of seconds. My mouse cursor moves across the screen a lot slower and the audio and picture stutters along with it. This usually happens once a day or so and is really worry some. Does anybody here know what this is or how I can fix this issue?

HP Omen 15 2020

AMD Ryzen 7-4800H

16GB Dual Channel DDR4 

NVDIA GEFORCE 1660ti (mobile)

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dyfi78
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Message 2 of 3
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You are not alone. I have the same exact model laptop and it stutters probably once or twice a day depending on how much I use it. Still looking for a solution to this problem. I throttled the CPU to a maximum of 99% usage as suggested by someone on another forum and I'll report back if it fixes the problem!

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Echo_Lake
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@dyfi78 @IgnacioJ

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default:

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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