HP Omen 15-ax000nl notebook doesn't stay quiet in suspend mode

[Vincintosh]

First of all, I'm sorry if the title is a bit tricky, but my brain couldn't find anything better

When I close the lid, my laptop goes into suspend mode. That's what I want, but the problem is it stays in there for some time (usually 30 secs to 2 mins) and then either the internal 1TB 7200rpm HDD or the fans or both start spinning. And this is frustrating, because when I'm not using it, I want the laptop to stay completely silent, but I also want the whole system to just like how I left it and ready in a couple of seconds when I wake up the laptop: that's why I want to suspend and not hibernate it. My previous computers where all Macs and they could do this flawlessly, so I don't want to miss this feature. Even my father's crappy Packard Bell from like 2010 can do this, come on. I've also checked the settings for the power plan, but everything seems ok. Please help me, even if I need to install some additional software.

[DavidSMP · Accepted solution]

Hi @Vincintosh,

Thanks for reaching out. A very good day to you. 🙂  I understand that you have issues with sleep on your Omen computer.It will be a delight to help you. 🙂

.

Spectacular troubleshooting, superb description and splendid analysis of the issue before posting. Kudos to you for that. 🙂 You are a valued Hp customer and I take it as a privilege to share this platform with you. 🙂

For better clarity and to assist you better I would require more information regarding this.

• Did this happen after a recent windows or software update? Do you remember?
• .Did you disable Hybrid sleep?
• Did you update the bios?

Please perform a hard reset from this link: http://support.hp.com/us-en/document/c01684768

Then perform these steps to see if it gets resolved:

• Go to Control Panel,  then click Power Options.
• From the Select a power plan page, click Choose what the power buttons do from the list on the left panel.
• On the Define power buttons and turn on password protection page, you then have the option of choosing what happens when you:
  • press the power button
  • press the sleep button
  • When I close the lid- select the sleep option (not shutdown or hibernate)
  • Now check again.

If it does not work then please perform all the prescribed steps from this link: http://support.hp.com/us-en/document/c03383935  and follow the option “The computer does not go into sleep or hibernate mode” Please disable hybrid mode also. Then check if the issue is resolved. Please disable Hybrid sleep as well.

Please change the power plan and set it to defaults from this link: http://support.hp.com/in-en/document/c04752217

If it does not get fixed, please update the bios chipset and graphics drivers from this link http://hp.com/drivers and follow the on-screen instructions. Then check again.

Please turn off hibernate mode from this command

. Turn off Hibernate:

         Type : powercfg -h off

Please  run command prompt as an administrator and try this command.

Please keep me posted. I will keep a watch for your reply.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[Vincintosh]

Well... there's no solution yet lol

[DavidSMP]

Hi @Vincintosh,

Please check your forum post, it is updated. Please follow all the prescribed steps and it should do the trick for you.

Please check this link out for further assistance: http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Windows-10-Sleep-Turn-Off-Issue...

Please keep me informed. Thanks and have a blessed week ahead.:)

[Vincintosh]

Thanks for your help. My laptop has been behaving like I described since the first day I bought it, a couple of months ago. No Windows Update (I have the service always disabled) and hybrid sleep was already disabled. I've updated the BIOS like you said and, hopefully, this seems to solve the issue. At least, I've tried a couple of times now and it works. I'll try the rest of the solutions and update this post if needed. Again, thanks for your interest.

[DavidSMP]

Hi @Vincintosh,

I reviewed the super quick post. Thanks for the response. You've done some outstanding and fabulous troubleshooting to correct the situation. 🙂 hats off to you for that. 🙂 Brilliant effort.:) 

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂 Please do not try the other steps if this ahs corrected the situation. Only if the issue persists try each of these steps one at a time and the moment the situation is corrected, please ignore the other steps and links.

I honestly hope the computer works great and stays healthy for a long time to come. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

You take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂