• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-30-2023 10:09 AM

HP Recommended

I'm using OMEN Laptop 17-ck2xxx, having 892Q9EA#AB8 product number.  Just bought my pc a couple of weeks ago but while gaming I'm having a lot of stuttering. Not FPS drops, just stuttering like a couple of seconds and then keep working. Since I have bought this PC for only gaming purposes, I'm VERY frustrated and unhappy about the situation.

 

Things I've done so far:

Updating Windows

Updating drivers using HP Support Assistant (including BIOS updates)

Installed OMEN Gaming Hub,

My Default Profile is:

Power Mode - Performance

Thermal Control MAX (Tried Auto too)

CPU Temperature is about 90'C at the top while playing games

On graphics switcher I selected NVIDIA GPU only

I made sure Gaming profile won't switch to something else while entering the game

Disabled vsync and enabled gsync (please don't tell me that I should disable gsync because I bought this product to be working smooth with gsync)

No background tasks like antivirus software etc processing so hard causes any bottleneck.

 

I need a solution or a refund.

 

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.