HP Omen Gaming Hub Doesn't Show My Games Anymore

[HarunKurnaz]

After the latest update for Omen Gaming Hub from Microsoft Store I can no longer see any of my games in the "My Games" tab. Only category in the said tab is "Google Play Games". I can link my Steam account, and after a refresh do get a notification that says app found games. I even get the "99" symbol over "My Games" tab on the left side, however it still looks empty. Similarly, adding games manually doesn't change anything. 

"My Games" Shows Updated Games

Notification Center Does Work

"My Games" Tab Is Empty

[Sneha_01]

Hi @HarunKurnaz 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Omen Gaming Hub isn't displaying your games after the latest update, here are some troubleshooting steps you can try:

1. Restart the Omen Gaming Hub

• Close the app completely and restart it to see if the games appear again.

2. Check for Updates

• Make sure you have the latest version of the Omen Gaming Hub. Sometimes subsequent updates can fix bugs.
• You can check for updates in the Microsoft Store.

3. Re-link Your Accounts

• Try unlinking and then relinking your Steam account:
  • Go to the settings in Omen Gaming Hub and unlink your Steam account.
  • Restart the app, then link your Steam account again.

4. Clear Cache

• Clearing the app cache can sometimes resolve display issues:
  • Open Settings > Apps > Omen Gaming Hub.
  • Click on Storage and select Clear Cache.

5. Re-add Games Manually

• Even if adding games manually hasn’t worked before, it might help to try it again after clearing the cache or restarting the app.

6. Reinstall the App

• If the above steps don't work, consider uninstalling and then reinstalling the Omen Gaming Hub:
  • Go to Settings > Apps > Omen Gaming Hub and select Uninstall.
  • After that, reinstall it from the Microsoft Store.

7. Check Game Locations

• Make sure your games are installed in a location that Omen Gaming Hub can access. If you've moved your game files, the Hub might not be able to locate them.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[User11112024143]

I'm having the same problem, I tried everything written and it didn't work.

[canikop]

I'm having the same problem, I tried everything written and it didn't work.

[Hoffmanxx]

Same here. Since i bought the laptop it never showed any of my games.

[gezgincan]

Same. I am not sure but I think it happened after I installed Windows 11 24H2 update. Maybe Omen has issues with it.