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emen
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HP Orbit & HP Support Assistant

HP Recommended
HP Omen 15-EK0001NQ (AX201D2W)
Microsoft Windows 10 (64-bit)

Dear Support Engineer,

I have problem with HP Orbit software in my new HP Omen laptop. HP Orbit installs by default with windows after starting system recovery.

1. When I run the program, I see a message : " It looks like HP Support Assistant has been uninstalled. You'll need to install HPSA to keep up-to-data." 

2. I updated HPSA to 9.7.433.0 but it didn't help.

3. I noticed that HPSA is not showing up with installed programs. I do not know why. I have tried to install older versions and they are also not visible. 

 

I post a screenshot.

HPSA 9.7.433.0.jpg

 

Thank you for your assistance.

1 ACCEPTED SOLUTION

Accepted Solutions
Dragon-Fur
Level 16
Level 16
35,456 20,446 3,281 11,916
Message 2 of 2
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HP Recommended

@emen 

 

HP Orbit has been superseded by HP QuickDrop.

 

Get HP QuickDrop from the Microsoft Store.

HP QuickDrop - Microsoft Store

 

For Android, check the Google Play Store.

HP QuickDrop - Google Play Store 

 

------------------------------------------------------------

 

Miscellaneous

 

HP Support Assistant - versions 9.6 and beyond (so inclusive of your version) are the Application type of HPSA.

Look for the app in Settings > Apps > Apps and Features

True - the "app" type of HPSA will not show up in Programs and Features.

 

A Side Note:

Remember to sign into HPSA to use it.

This is not related to HP Orbit - just a side-note for the use of the application.

 

HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

OMEN 15-ek0000 Laptop PC series 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

View solution in original post

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1 REPLY 1
Dragon-Fur
Level 16
Level 16
35,456 20,446 3,281 11,916
Message 2 of 2
Flag Post
HP Recommended

@emen 

 

HP Orbit has been superseded by HP QuickDrop.

 

Get HP QuickDrop from the Microsoft Store.

HP QuickDrop - Microsoft Store

 

For Android, check the Google Play Store.

HP QuickDrop - Google Play Store 

 

------------------------------------------------------------

 

Miscellaneous

 

HP Support Assistant - versions 9.6 and beyond (so inclusive of your version) are the Application type of HPSA.

Look for the app in Settings > Apps > Apps and Features

True - the "app" type of HPSA will not show up in Programs and Features.

 

A Side Note:

Remember to sign into HPSA to use it.

This is not related to HP Orbit - just a side-note for the use of the application.

 

HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

OMEN 15-ek0000 Laptop PC series 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

Was this reply helpful? Yes No
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