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laflaone
New member
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Message 1 of 2
139
Flag Post

HP PC Hardware Diagnostics Windows update will not install

HP Recommended
HP Notebook 15-da0076nr
Microsoft Windows 10 (64-bit)

Running Windows 10, ver 20H2.  Have ver 1.6.1.0  of subject.  Downloaded and tried to install ver 1.6.7.0  After it extracts, a command prompt window opens with a line of text, and stops.  I have redownloaded, run as administrator, disabled antivirus software and malware, same results.  Suggestions would be appreciated.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,168
Message 2 of 2
Flag Post
HP Recommended

@laflaone

 

I reviewed your post and I understand that you are facing issues installing Hardware diagnostics.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you download and install it from the below link and check if it helps.

 

https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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