HP PC hardware Diagnotics breakdown

[FadeAir]

As you can see, when I startup HP PC Diagnostics Windows, it prompt a window said TITLE:Application Error CONTENT:Application exits accidently. Event has been logged.

Recently I uninstall Microsoft Edge entirely cause it makes my computer too slow to bear. Does that cause this?

OS:windows 10 x64 22h2 19045.4780

all driver and software is the latest.

[A_Gayathri]

Hi @FadeAir,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Uninstalling Microsoft Edge shouldn't directly cause the HP PC Hardware Diagnostics Windows application to fail, as they are generally unrelated applications. However, it is possible that during the uninstallation, some shared system files or settings might have been affected, causing an issue with the diagnostics tool.
 

To troubleshoot and resolve the issue with HP PC Hardware Diagnostics, you can try the following steps:
 

1. Reinstall HP PC Hardware Diagnostics:

• Download the Latest Version: Visit the HP Support website and download the latest version of HP PC Hardware Diagnostics for Windows.
• Install the Application: Follow the installation instructions to install it again on your system.

2. Check for Corrupted System Files:

• Run System File Checker (SFC): This tool will scan and repair any corrupted system files that could be causing the diagnostics application to crash.
  1. Open Command Prompt as an administrator.
  2. Type sfc /scannow and press Enter.
  3. Wait for the process to complete and follow any on-screen instructions.

3. Check for Windows Updates:

• Make sure your Windows 10 installation is fully updated. Sometimes, missing updates can cause compatibility issues with certain applications.
• Go to Settings > Update & Security > Windows Update and check for updates.

4. Reinstall Microsoft Edge:

• Although Edge is not directly related to the issue, its complete removal might have impacted some system components. Reinstalling Edge might restore any dependencies that were unintentionally removed.
• You can download Edge from the Microsoft Edge website.

5. Run HP PC Hardware Diagnostics from BIOS:

• You can run the hardware diagnostics directly from the BIOS without involving Windows. This will help determine if the issue is hardware-related or if it's isolated to the software.
  1. Restart your computer and press Esc repeatedly (or the F2 key, depending on your model) to enter the Startup Menu.
  2. Select "System Diagnostics" or "Diagnostics" and run the desired hardware tests.

6. Check Event Viewer:

• The Event Viewer can provide more details about why the application is crashing.
  1. Press Win + X and select Event Viewer.
  2. Navigate to Windows Logs > Application and look for any errors related to HP PC Hardware Diagnostics.
  3. Check the details of the error to see if there is any specific information about the crash.

7. Uninstall and Reinstall HP PC Hardware Diagnostics Windows (if step 1 didn’t resolve it):

• Sometimes a fresh installation can resolve issues caused by corrupted installations or missing files.

Refer to this document: OMEN by HP 17-cb0001tx User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[FadeAir]

I tried all method u suggested but no luck there. Finally I use windows restore solved the problem. Even that u can still find that this hp software display update issue. I think official should deal with this

[A_Gayathri]

Hi @FadeAir ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!