HP Partner Portal Access Issue

[Absat]

Hi, I am having the same below problem and unable to contact HP support on emails.

"Hi

I am getting an error message on the partner portal when I try to accept the terms and conditions. "Error your request failed to complete"

It tells me to contact an administrator - "Your account with login is not active. Please contact the administrator for more help". When I try to do this, the terms and conditions acceptance box pops up again, which again causes an error when I try to accept. 

Please can you advise?

Thanks"

[Sneha_01]

Hi @Absat  ,

It sounds like you're experiencing a frustrating loop with the HP Partner Portal where you're unable to accept the terms and conditions due to an error, and your attempts to contact support have been unsuccessful. Here are a few steps you can take to resolve this issue:

Clear Browser Cache and Cookies: Sometimes, clearing your browser's cache and cookies can resolve login and error issues as it removes old data that might be causing the problem.

Try a Different Browser or Incognito Mode: Use a different web browser or open an incognito/private window in your current browser and attempt to access the portal again. This can help bypass issues related to browser settings.

Check for Browser Updates: Ensure that your browser is up-to-date, as compatibility issues might be causing the error.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support