• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-09-2021 05:38 AM - edited ‎11-09-2021 05:44 AM

HP Recommended
Product: Pavilion 15-bc500nv
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I've had the HP Pavilion 15-bc500nv for a little over two years now.

 

I don't know when exactly this happened but my synaptics driver has been really problematic for quite a while now:

It's been slightly less responsive, palm detection doesn't always work, half the multi touch gestures are gone (for example it used to be that 4 fingers swiped would change desktop, doesn't do anything anymore) and other more basic functions like clicking the bottom right does *not* right click anymore and it opens up windows search for some reason(?)

Also when I open the settings for some reason it also shows up as a windows precision touchpad (even though it never did before and changing anything in the settings does nothing) and the synaptics settings don't open at all.

 

My product number doesn't come up with any software downloads so is there any way to recover the driver somehow?

Or an alternate download link?

 

Thanks in advance.

 

 

EDIT:

For some reason the product number didn't work but putting in my serial number in an incognito session seemed to work,

I'm gonna leave this post up in case someone has a similar issue

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.