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‎01-21-2020 01:28 AM - edited ‎01-21-2020 01:47 AM

HP Recommended
Product: HP Pavilion 15-cs0511sa
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone,

 

I have recently purchased a USB 3.0 device to use with my HP laptop but for some reason, the devices do not recognise the laptop as 3.0.

 

I have looked at the device manager and the side of the laptop and the ports are definitely 3.0. The ports are working for 2.0 devices but not 3.0. Is there a way I can almost "switch on" the USB 3.0 function? I'm not very good with tech so I have no idea what to do!

 

i have checked for updates and reinstalling the HUB but have had no success.

1 REPLY 1

‎01-21-2020 10:45 AM

HP Recommended

@ROBKINBAR 

Sorry, but there is no way to enable or disable USB 3.x using a switch on the PC; either it works or it does not.

 

IF you go into Device Manager and scroll down through the Devices, you will eventually come to a heading for USB and when you expand that, if you see entries for USB3.0 Host Controller and USB Root Hub (USB 3.0), that means the proper drivers are installed already.



I am a volunteer and I do not work for, nor represent, HP
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