HP Pavilion 15 doesn't recognize SD card reader [Windows 10]

[TomHancy]

I'm using an HP Pavilion 15 laptop and the laptop [or Windows 10] cannot recognize the SD Card [I'm using a Samsung SD Card adapter]. I've tried using the support assistant on the website to download the suggested drivers for support, one called Alcorlink Micro Card reader. However, even after installation and restarting the laptop, the error persists. I've tried installing Realtek's SD Card reader driver as well... but to no avail.

This is my device manager and it doesn't recognize the SD card, but it technically recognizes the driver??? I'm not really sure what's going on here. If you could solve this issue, it could be really helpful, because the SD card has very important personal information on it.

P.S. I've never tried out an SD Card on the laptop since I bought it. I had also uninstalled Windows 10 [the default OS] and installed Linux, and then re-installed Windows 10 [the current OS].

[praveen196]

@TomHancy Welcome to HP Community!

I understand that the SD card is not working.

As the drive normally shows up only when the card is inserted into the slot, 

here's a list of articles you can use to resolve issues with the media card reader: 

• Go into device manager and uninstall the card reader, it should be listed as IDE ATA/ATAPI controllers. 
  This will uninstall and reinstall the driver for the card reader. 
  Here is a link to device manager. 

• Check if the problem is caused due to card issue. If the SD card is broken, it won’t be recognized by PC. You can plug the card into another PC to see if it works. If it doesn’t work either, you can try cleaning the card. After cleaning the card, if it still doesn’t work, the card is probably broken, you may need to have your card replaced. 

• Check if the card reader works. If the card reader is stuck with dust, it will lead bad contact between the card and the card reader. Try cleaning the card reader slot and see if this solves the problem. 

• Check if the card reader is disabled in BIOS settings. At the first screen after a restart, look for a key to press for “BIOS” or “Settings”.  Verify that the card reader has not been disabled in the BIOS settings. 

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