HP Pavilion 15-eg1xxx Not Waking Up Properly from Sleep Mode

[benzeu]

I am facing a persistent issue with my HP Pavilion 15-eg1xxx. Whenever the laptop enters sleep mode, either by closing the lid or selecting sleep from the Start menu, it does not wake up properly. Instead, it shows a black screen, and I have to force a restart by holding down the power button.

Here’s what I have tried so far:

• Updated all drivers and Windows.
• Adjusted power settings (including disabling fast startup).
• Disabled hybrid sleep via Command Prompt.
• Ran HP Hardware Diagnostics, which showed no hardware issues.

None of these steps have resolved the issue. I am looking for any advice or solutions that might help fix this sleep mode problem. Thank you for any assistance you can provide!

[A_Gayathri]

Hi @benzeu,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing the sleep mode issue you're experiencing with your HP Pavilion 15-Eg1000 can be frustrating. Here are several additional troubleshooting steps and potential solutions to try:

1. Update BIOS and Chipset Drivers

Sometimes, the issue can be related to outdated BIOS or chipset drivers. Ensure that you have the latest BIOS and chipset drivers installed:

1. Visit the HP Support website.
2. Enter your laptop's model number and go to the drivers and downloads section.
3. Download and install the latest BIOS and chipset drivers.

2. Check for Windows Updates

Make sure your Windows operating system is fully updated:

1. Go to Settings > Update & Security > Windows Update.
2. Click on Check for updates and install any pending updates.

3. Change Power Plan Settings

Adjusting specific power plan settings might help:

1. Open Control Panel > Hardware and Sound > Power Options.
2. Click on Change plan settings next to your selected power plan.
3. Click on Change advanced power settings.
4. In the Power Options dialog, expand Sleep, and ensure Allow hybrid sleep is off.
5. Expand PCI Express and turn off Link State Power Management.
6. Expand Processor power management and set Minimum processor state to 100%.

4. Disable USB Selective Suspend Setting

Sometimes, USB devices can cause wake-up issues:

1. Go to Control Panel > Hardware and Sound > Power Options.
2. Click on Change plan settings next to your selected power plan.
3. Click on Change advanced power settings.
4. In the Power Options dialog, expand USB settings and set USB selective suspend setting to Disabled.

5. Check Device Manager for Problematic Drivers

Certain devices might cause issues with sleep mode:

1. Right-click on the Start button and select Device Manager.
2. Expand the Network adapters section. Right-click on your network adapter and select Properties. Go to the Power Management tab and uncheck Allow the computer to turn off this device to save power.
3. Repeat the process for other devices under Human Interface Devices (like your touchpad) and Universal Serial Bus controllers.

6. Check for Firmware Updates on Devices

Ensure that all internal devices like SSDs have the latest firmware. This is particularly relevant for M.2 SSDs, which can have sleep-related firmware bugs.

7. Use Windows Power Troubleshooter

Let Windows diagnose and fix power-related issues:

1. Go to Settings > Update & Security > Troubleshoot.
2. Click on Additional Troubleshooters.
3. Find and run the Power troubleshooter.

8. Reset Power Settings to Default

Resetting the power settings to default can sometimes resolve these issues:

1. Open Control Panel > Hardware and Sound > Power Options.
2. Click on Change plan settings next to your selected power plan.
3. Click on Restore default settings for this plan.

9. Check Event Viewer for Errors

The Event Viewer can provide specific error messages related to wake-up failures:

1. Press Windows + X and select Event Viewer.
2. Navigate to Windows Logs > System.
3. Look for any error messages or warnings around the time you tried to wake the laptop.

10. Reinstall Windows

If all else fails, a clean installation of Windows might be necessary. Back up your data and perform a clean install using a USB drive created

Refer to this document:  HP Pavilion Laptop PC 15-eg1000 User manual 

Software and Drivers for HP Pavilion Laptop PC 15-eg1000

I hope this helps. 

Take care and have a good day.

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