HP Pavilion 15-n280sw (ENERGY STAR)

[Raziel_79]

After changing the system from 8.1 to 7 there are no drivers for usb 3.0

IUSB3\ROOT_HUB30&VID_8086&PID_9C31&REV_0004&SID_2166103C
IUSB3\ROOT_HUB30&VID_8086&PID_9C31&REV_0004
IUSB3\ROOT_HUB30&VID_8086&PID_9C31

To close. I needed this: Intel (R) _USB_3.0_eXtensible_Host_Controller_Driver_5.0.4.43_v2

https://downloadcenter.intel.com/download/22824/Intel-USB-3-0-eXtensible-Host-Controller-Driver-for-...

[Echo_Lake]

@Raziel_79

Welcome to HP Forums,

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that after windows 8.1 grade the USB 3.0 driver not functioning. Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
• Are you getting any error code or message?

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

Perform the following steps:

1. Power: If the USB device operates on battery power, make sure the batteries are correctly seated and are functional. If the USB device operates on external power, make sure all the power connections are secure and the power cord is connected to a power source.

2. Test the USB connection: Sometimes, simply disconnecting and reconnecting the USB device to the computer can solve the problem:

   1. Disconnect all USB devices from the computer except a USB mouse and keyboard (if in use). This includes hubs, thumb drives, printers, and cameras.

   2. With all USB devices disconnected, do one of the following:

      • If you have a desktop computer, connect the device that is not working correctly to one of the USB ports on the back of the computer (the ports attached directly to the motherboard).

      • If you have a notebook computer, connect the device that is not working correctly to a USB port on the notebook. Do not use a USB port replicator (such as a docking station or USB hub).

   What happens when the device is connected?

   • The device works correctly: The problem is most likely related to power or poor overall system performance.

     NOTE:  To prevent the USB device from failing in the future: Do not connect too many devices to the computer; wait 5 seconds after connecting a device before using it; use powered hubs to connect other devices; and do not attach USB devices when the system is busy (running slower than normal).

   • The device does not work: Leave the device connected and continue to the next step.

3. Installing USB manufacturer software: Some USB devices require manufacturer software be installed before the USB device will work.

   1. If the USB device came with software, and it was not previously installed, install the software now, following the manufacturer instructions.

   2. After installing manufacturer software, reconnect the USB device that was having problems.

   The device should now work correctly. If problems persist, continue to the next step.

4. Microsoft easy fix solutions: Microsoft provides a web-based automatic diagnostic and repair application. Go to the How to use Microsoft easy fix solutions webpage (in English) and select the troubleshooter that most closely matches your issue. Then follow the on-screen instructions. If the device still does not work, go to the next step.

5. Windows Update: Running Windows Update checks for operating system updates required for your computer. Go to Windows Update(in English) and follow the on-screen steps to check for updates, and opt in on all recommended and optional driver updates. If the device still does not work, go to the next step.

6. Microsoft System Restore: If the USB device was previously working, then subsequently became unusable, try Microsoft System Restoreto go back to a time prior to when the device failed. Refer to Using Microsoft System Restore (Windows 10, 😎 for more information.  

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!