HP Pavilion Laptop 15-cs2xxx touchpad not working

[Jabed-Hasan]

Hp pavilion touchpad not working after uninstall driver and installed again even it's not worked, please check my device if there are any error and why it's not working suddenly. 

[VikramTheGreat]

Hi @Jabed-Hasan,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for the details. Let’s go step-by-step to help you restore touchpad functionality on your HP Pavilion 15-cs2012nx running Windows 11. This issue usually occurs due to one of the following:

Step 1: Check If Touchpad Is Disabled in BIOS

Sometimes, the touchpad is disabled at the firmware level, especially after driver or OS changes.

➤ To check the BIOS touchpad setting:

1. Turn off your laptop.
2. Power it on and immediately press F10 repeatedly to enter BIOS Setup.
3. Use the arrow keys to navigate to Advanced or Device Configuration.
4. Look for Touchpad or Internal Pointing Device.
5. Make sure it is enabled.
6. Save changes (F10) and restart.

Step 2: Check Touchpad Is Enabled in Windows

➤ Use Keyboard Shortcut First

Press Fn + F5 (or F6, depending on your keyboard model) — this toggles the touchpad on/off.

➤ Then check in Settings:

1. Windows key → Type Touchpad → Open Touchpad Settings.
2. Ensure Touchpad is toggled ON.
3. Scroll down → “Leave touchpad on when a mouse is connected” → Enable that too.

Step 3: Reinstall the Proper Synaptics or Precision Touchpad Driver

After uninstalling drivers, Windows may fall back to a generic driver that doesn’t work.

➤ Here’s how to reinstall the correct driver:

1. Right-click Start → Device Manager.
2. Expand "Human Interface Devices" and "Mice and other pointing devices".
3. Look for:
   • Synaptics Touchpad
   • HID-compliant touchpad
   • I2C HID Device
4. Right-click and choose Uninstall device for any touchpad-related entries.
5. Restart the PC.

Windows will attempt to reinstall the default drivers.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat