HP Pavilion X360 won't charge

[christinapratt]

My HP Pavilion X360 won't charge. I did a battery diagnostic and battery was ok. So I bought a new charger and it still won't charge. (Plugged in 0% charged, Not charging). Not sure what else could be the problem.

[Riddle_Decipher]

@christinapratt

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I Understand the laptop has an error message as "plugged in, not charging",

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Have you reinstalled the battery drivers?

Did you check with an alternate adapter and/or wall outlet?

While you respond to that, here's what I recommend (perform steps exactly as prescribed to resolve the issue)

• Unplug the charge and use the laptop until the battery drains to 15%. 
• Turn off the laptop and turn it back on after 30mins. 
• Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager, 
• Restart the computer and the issue should be fixed.

If it doesn't,  Unplug for a few minutes, then try a different outlet. Unplug the laptop, wait a few minutes, then plug it into an outlet in a different room. Some users report that a laptop power adapter can temporarily stop working to protect itself from a perceived issue with the power supply.

• If your battery is removable, take it out while the power source is disconnected. Hold down the laptop's power button for two minutes, put the battery back in, and plug it into a new outlet.

Examine the cord. Examine the entire length of the power cord for tears, dents, and worn-down insulation. If you notice any, or if the power brick is warped or smells like burnt plastic, the cord is probably faulty. You'll need to purchase a new cord for your laptop.

• Check your warranty before replacing any parts. The cost may be covered under some circumstances

Inspect the connection. If the cord's attachment to your laptop wobbles or feels loose, there could be a problem with the connection. Unplug the cord, remove debris with a wooden toothpick, and remove heavy dust build-up with compressed air.

• Bent pins and other damage issues are model-specific. Take the laptop or cord to a computer repair shop. You can look up your model online for repair instructions, but this can be difficult without proper tools and may void the warranty.

Let the computer cool down. If your laptop battery feels very hot to the touch, excess heat could be interfering with the charging process. Shut down the computer and let it sit for several minutes to cool down. If you haven't cleaned your laptop vents recently, blow a can of compressed air into the fan vents at an angle, in short bursts, to remove some dust.

• Do not blow directly into the fan vents, only at an angle, or you could damage the fan.
• If you are comfortable disassembling your laptop, you can use the compressed air to blow away internal dust directly. Look up a guide to disassembly for your model before you begin, and work on a large, clear surface. This will likely void your warranty.

Start up your laptop without a battery. Shut down the computer, remove the battery, and plug the computer in. If the computer won't turn on, you probably need a new cord.

• If you can start it up again in this situation, the charging issue is probably due to the battery itself, or your computer's interaction with the battery.

And I recommend you Contact HP to setup a repair/replacement order for the faulty parts:

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If I have helped you resolve the issue, 

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

Followed by clicking on 'Accepted as Solution' 

And Have a great day ahead!

[christinapratt]

My HP Pavilion 11 X360 still says 0% plugged in, not charging, I have tried everything you suggested. I did notice the cord is a little loose. I did uninstall and reinstall the battery drives. I have tried two seperate chargers.

[Riddle_Decipher]

@christinapratt

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

The best way forward considering you've mentioned a loose connection is to have the adapter/cord replaced,

Please follow the instructions to Contact HP to set up a repair/replacement order.

If you aren't able to get through, send me a private message with the region you are contacting us from and I'll help you with a direct number (if available).

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[MsFireFlower]

My laptop gave me the low battery warning while I was working on a project. I went to plug in the cable and the end was damaged. I bought a new cable but it did not help. I noticed a small part of the old end was stuck in the charging port. After removing it the computer acted like it was charging and turned on for a moment. I restarted and it shut off. the cord is a bit loose in the port. What does it take to replace the port's internal component?