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‎11-15-2018 02:09 AM

HP Recommended
Product: HP Pavilion dv6-6c01se Entertainment Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

hello. i have HP Pavilion dv6-6c01se Entertainment Notebook PC.recently i upgraded it with windows 10. but fingerprint sensor not working. what should i do?

1 REPLY 1

‎11-16-2018 12:04 PM - edited ‎11-16-2018 12:05 PM

HP Recommended

@nik909,

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having issues with the finger print reader not working on your HP Pavilion notebook after a recent Windows 10 upgrade. Don't worry I'll be glad to help you.

 

To provide you with an accurate solution, I'll need a few more details:

How did you install Windows 10 on your PC? Is it using a retail copy of Windows or OEM version.

Have you tried to update the drivers either using Windows update or using HP Support Assistant?

 

In the meantime, let's try these steps here: 

 

After reviewing your post thoroughly, I see that there are no drivers available for Windows 10, so I would suggest you would need to rely on the windows generic drivers or you would need to revert back to the original operating system that was shipped with the PC. 

 

I would suggest here is to install the drivers for Windows 8, and check how it goes - Validity Fingerprint Sensor Driver - Click here

 

If the issue persists, Install the HP Simple Pass Identity Protection Software for Windows 10:  ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71729.exe 

If the issue persists, Please Click here to download the most viable driver for Windows 10  fingerprint reader (if need be) & if your Simple Pass Software isn't working: 

Click here to download a different version of the same software.

 

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

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