HP Pavilion touchpad not working – “Mice and other pointing devices” missing

[Nis59]

I’m using an HP Pavilion (Windows 10/11). My touchpad is not working and “Mice and other pointing devices” does not appear in Device Manager.

Under Human Interface Devices, I see “I2C HID Device” with a yellow warning icon. This happened after a Windows update / OS reinstall.

What I tried:

• Enabled Show hidden devices

• Checked BIOS (touchpad enabled)

• Touchpad toggle keys (Fn + F*)

• USB mouse works

• Touchpad still not detected

Looking for:
Correct driver order / fix for HP Pavilion I2C touchpad issue.

[VikramTheGreat]

Hi @Nis59,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

This is a common issue on HP Pavilion laptops after Windows updates or OS reinstalls, especially when the I2C HID Device shows a yellow warning icon. It means the touchpad driver stack is broken or missing. Here’s the correct recommended fix and driver installation order:

Why It Happens

• Windows Update sometimes replaces HP’s Synaptics/ELAN I2C driver with a generic HID driver.
• The yellow warning on the I2C HID Device indicates the touchpad cannot initialize because the Intel Serial IO/chipset drivers are missing or out of order.

Correct Driver Installation Order

1. Intel Chipset Driver 
   • Install the latest chipset driver for your Pavilion model from HP Support.
2. Intel Serial IO Driver 
   • This is critical for I2C devices (touchpad).
3. Synaptics or ELAN Precision Touchpad Driver 
   • Download from HP’s driver page for your exact model.
4. HP Firmware / BIOS Update 
   • Ensure BIOS is up to date for proper hardware initialization.

Step-by-Step Fix

1. Uninstall Broken HID Device 
   • In Device Manager → Human Interface Devices → Right-click I2C HID Device → Uninstall (check “Delete driver software” if available).
      
2. Restart the Laptop 
   • Let Windows reload basic drivers.
      
3. Install Drivers in Correct Order 
   • Chipset → Serial IO → Touchpad → Restart after each.
      
4. Enable Touchpad in BIOS 
   • Press Esc → F10 at boot → System Configuration → Touchpad → Enabled.
      
5. Run HP Support Assistant 
   • It can auto-detect missing drivers.

HP Official Resource: HP Notebook PCs - Troubleshoot the touchpad | HP® Support

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat