HP Pavilion x2 Detachable Laptop

[MSCROGGINS]

I have a HP Pavilion x2 Detachable Laptop notebook and my notebook is not keeping a charge. I  just purchase this notebook last year.  Should the battery be change in it already?

[Echo_Lake]

@MSCROGGINS

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Have you attempted to check with an alternate adapter?
• Did you follow all the steps mentioned on this thread?

If you have updated the bios from the HP website and yet the issue persists,

I recommend you reinstall the battery drivers:

• Unplug the charge and use the laptop until the battery drains to 15%. 
• Turn off the laptop and turn it back on after 30mins. 
• Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager, 
• Restart the computer and the issue should be fixed.

If the issue persists, please Contact HP to set up a hardware service:

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.