HP Pavilion x2 not charging AND battery is depleted

[DLCMedeiros]

Hi.

Recently I bought a second HP Pavilion x2.

It was running fine when I bought it, and it had around 40% battery left.

I took it home, connected to the internet and allowed the Windows to run some updates. All fine.

At some point that day the battery started to get low, so I plugged it to the charger. The plug sign appeared in the battery icon, so I let it download the updates.

After a while I realised the screen was off, so I thought it had hibernated or was just saving energy. But then I realised the computer was actually off. I tried to restart it a few times but it wouldn't. So I referred to the User's Manual to see what a blinking orange light meant: "the battery is not charging".

I saw on the internet this might have to do with the Windows 10, and that simply uninstalling the Microsoft ACPI-Compliant Control Method could help fix the issue, but the problem is that the battery is depleted and I cannot start the computer at all.

What other steps can I take?

Your help is very much appreciated.

Kind regards

[Dragon-Fur]

@DLCMedeiros

Start here:

No Power or No Boot Troubleshooting

The battery might be dead, depleted to the point where it cannot be used, or it may be interfering with the powering of the notebook.

Try here:

Battery Does Not Power Notebook or Hold a Charge

More...

Troubleshooting > (category) Power documents / fixes mostly require that you can at least get the computer to power on.

More...

Things that are the Battery

Accepted Solution - Battery won't Charge or Battery won't Hold a Charge

The solution includes a link to an article that explains Smart Battery Technology:  battery use and care, how batteries perform over time, and expected battery life.

The battery might be OK and just need calibration (balance / set).

The steps to check / calibrate / replace the battery are included in this document:

HP Notebook PCs - HP Battery Alert Appears Before Windows Starts

Calibrate the Battery -- Link for Windows 10:

Testing and Calibrating the Battery (Windows 10)

Document includes information and link for using HP PC Hardware Diagnostics (UEFI) and / or using the HP Support Assistant to test the battery.

If you determine that you need to purchase a battery or charger for your computer, you may find the part(s) in HP PartSurfer.

Open PartSurfer

• Select your Country
• Enter your device Product Number, Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as available for purchase might be available from:  HP Parts Store

OR

Use your search engine to find the part at your favorite online store.

The battery might be on a Recall List:

HP Replacement programs and product recalls

Semi-Related:

HP Notebook PC AC Power Cord Safety Recall and Replacement Program - August 26, 2014

Tips for extending / improving battery service

Microsoft - Battery saving tips

Reference

Device Homepage

Drivers and Software, Videos, How-to, Troubleshooting, Manuals, Product Information, and more

HP Pavilion x2 - 10-n155sa (ENERGY STAR)

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

[DLCMedeiros]

Thanks Dragon-Fur for your detaild explanation.

Somehow I managed to turn the computer on. It only had 9% battery left, so I rushed to uninstal the Microsoft ACPI-Compliant Control Method and disable the Microsoft AC Adapter. And guess what... the battery charged.

But once I restart the computer, those drivers get installed again and the battery stops charging again...

It looks to me it is a software issue.

I tried to update those 2 drivers but the Windows says they are up-to-date.

Any ideas on how to get this sorted for good?

Maybe re-installing the whole Win10?

Many thanks in advance for your answers.

[Dragon-Fur]

@DLCMedeiros

The apparent reasoning behind removing the driver is that Windows will reinstall a working copy when the system reboots (and the driver is discovered to be missing).

That being said, I have never had to do this. 

I cannot predict whether reinstalling a fresh copy of windows is going to help, hinder, or put you right back where you are now.

In general, though I don't find anything in the your HP Drivers / BIOS information to support the suggestion, your OS and hardware are better prepared when both Microsoft and the HP Drivers / BIOS are kept updated.

If I find anything definitive to add I will update this post.

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

[DLCMedeiros]

Thanks for you reply Dragon-Fur.

I will also update this thread if new developments arise.

Kind regards.